Our Return Policy is as follows:
We will gladly accept returns of unused, unopened items for full refund or exchange of the purchase price of the merchandise less shipping fee within 14 days of your order receipt. Item(s) must be in resalable condition and have its original packaging. Acceptable condition for a return is at our sole discretion. There will be a 20% restocking fee for items returned opened and/or used. Shipping charges are non-refundable, unless an error was made by MFUELDirect.com. We are unable to accept any returns or exchanges after 14 days, sorry no exceptions. To obtain a Return Authorization Number (RMA) please send an email to firstname.lastname@example.org.
You shipped me the wrong item. What do I do?
If we made a mistake on your order, we sincerely apologize. Please contact us via email at: email@example.com or by phone at: 1-888-525-7969 Monday-Friday 9:00 am to 5:00 pm (EST)
I've received an item that's damaged, What do I do?
If you receive an item that's damaged, we sincerely apologize. Please hold on to the damaged item and its original packaging material, and contact us immediately via email (firstname.lastname@example.org) or phone: 1-888-525-7969 (Monday-Friday 9:00am to 5:00pm EST). We will handle your return/exchange promptly as it is received. Please allow up to one billing cycle from the date of the return for credits to appear on your credit card statement.
How do I return or exchange an item?
You may return or exchange the item within 14 days after your order receipt. Please do not open the item. It must be in resalable condition in order to receive a full refund. Contact our customer service department (1-888-525-7969) to receive an authorization number for the items you wish to return or exchange. Please note: We will not issue a refund for items returned without an authorization number. If you have any questions about returning or exchanging merchandise, please e-mail us at: email@example.com or call us at: 1-888-525-7969 Monday-Friday 9:00 am to 5:00 pm (EST).
Make sure to include the following:
- You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and MFUELDirect.com will not replace the contents of the package. Thank you for your cooperation.
- Package the items securely, and be sure to clearly mark the return authorization number on the outside of the packaging.
- For your protection, we recommend that you use Insured UPS or another form of Insured shipping when returning goods. Send the package to: MFUELDirect.com, Returns Department, 2018 Lord Baltimore Drive, Baltimore, MD 21244.
- All refunds will be credited to the payment form used for the original purchase.
- Exchanges are subject to availability. A refund will be processed if the product is unavailable.
We are unable to reimburse for any postage unless the product is defective or an error was made by MFUELDirect.com when filling your order.